Customer Service

Grandpa always knew that his reputation was "on theline" with each and every tree he sold to his commercial customers. The same holds true for each and every tree he sells at Grandpa's Orchard.

Your satisfaction is important. Many simple questions about how we handle orders, ship your trees, and deal with problems that might arise can be found in the additional information box below. However, if you have any kind of question, please feel free to contact us. You will find that Grandpa will likely bend over backwards to take care of your problem, whatever it is.

Email is the easiest and quickest way, because Grandpa reads and answers those personally. Email us at: CustomerCare@GrandpasOrchard.com
Please include your order number and full name, address, and phone numbers if possible.

You can also write, phone or fax us, but often times during the year your phone call may often be answered by Grandpa's "cast iron" secretary. Emails get Grandpa's attention and a quicker response.

Grandpa tries to make sure that you get the best possible product, shipped at the right time, and in good condition, but sometimes mistakes are made and shipments can go awry. Let us know of problems as soon as possible. We will try our best to fix them immediately.

If you felt you have had a good experience with Grandpa's Orchard, let us know too and give us permission to use it as a testimonial.

Thank you for your business. Please come back often!